Frequently Asked Questions

Welcome to our FAQ Page, we've put together most of our usual questions. If there is anything else please reach out via our contact page, or drop us an email to hello@chewbox.co.uk

Delivery

When I pay, how long is it until I receive my Chewbox?

We know how important your delivery is - Items are shipped via DHL Express Next Working Day Delivery for mainland UK addresses.

Other providers are used for non mainland UK addresses.

Please note - next working day delivery is not possible for these addresses and delivery can take 3-5 working days.


How will it be delivered?
All orders are dispatched DHL Express Next Day. 


What happens if I'm not in to accept delivery?
DHL will either leave your parcel in a safe place, or you can rearrange delivery when someone is in. No signature is required, so safe place options tend to work best. 


Is there tracking information?

Yes. You will be notified via text and / or email when your item is on the way. If you want to ask us a question or to know more please don't hesitate to contact us 

 hello@chewbox.co.uk or by calling us on 0333 444 1236.

General

What is Chewbox?

Chewbox is a handpicked selection of natural treats, all of which are preservative free, additive free and nutrient dense - the way dog chews and treats should be!

We deliver direct to your door, once a month or on an ad hoc basis. The value of items inside your Chewbox will always be greater than what you pay - guaranteed!

What comes in a Chewbox?

Our boxes are packed with natural treats which are from animal origin. The treats are all are air dried, preservative and additive free, gluten and grain free and packed full of essentials vitamin and minerals. You can also add toys too!

How do I join?

To subscribe to Chewbox simply add the box of your choice to your online cart and hit

‘subscribe.’

What if my dog hates their Chewbox?

You can send your complete box back to us and we will issue you a refund.

What if my dog has allergies?

You can let us know when your order! There is a ‘notes’ box and you can tell us anything

important that we need to know!

I am interested, but I still have some questions…

Then drop us an email at hello@chewbox.co.uk or get in touch via Facebook message or

instagram message. We are on all social channels as @chewboxdog

Subscriptions

Can I cancel my subscription?
Yes! There are no cancellation fees or contracts to tie you in. You simply log into your store account and can amend/cancel your subscription there.


How do I update my address?

You simply log into your store account and can amend your subscription details there. Once we dispatch and order, we can't amend the delivery address unfortunately.

How do I change my billing information?
You simply log into your store account and can amend your subscription details there.